Privacy policy


1. Name and contact details of the data controller and the company data protection officer


This privacy policy applies to data processing by:

EOS Aremas Belgium SA/NV

Rue Ravensteinstraat 60 B 28
1000 Brussels

Telefon: +32 2 5080-230
Fax: +32 2 5080-380

Commercial register
VAT - BE 466.301.368
M.A.E. - 206657

Managing Director: Roel Dumont

The company data protection officer of EOS Aremas Belgium SA/NV can be contacted at the above-mentioned address or by email at DPO-EOS@EOS-AREMAS.COM


2. Scope of application


This privacy policy applies to the collection of personal data on our website and our subsequent processing of this data.

This privacy policy also serves to provide information under Art. 13 and 14 GDPR for data we process other than that collected from our web-site. In this regard, we will provide you with separate privacy notices for specific data processing on a case-by-case basis.


3. Privacy policies of the other companies of the EOS Group


This privacy policy does not apply to data processing that the other companies of the EOS Group undertake. This also applies if these other companies of the EOS Group are named with their contact details on our website and/or their services are presented on our website.

The other companies of the EOS Group will provide you with separate privacy policies for specific data processing on a case-by-case basis.


4. Collection and storage of personal data as well as the nature and purpose of processing these data


a. When visiting the website

When you visit our website, the browser you use on your device automatically sends information to our website's server. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until it is automatically deleted after 7 days:


We process the data listed for the following purposes:



The legal basis for data processing is Art. 6 (1) No. 1 (f) GDPR. Our legitimate interest is based on the purposes for data collection listed above. We do not under any circumstances use the data we collected to draw conclusions about your identity.


In addition, we use cookies and analysis services when you visit our website. For more information in this regard, please refer to No. 6 and 7 of this privacy policy.

b. When contacting us via our contact form or email address

We offer you the opportunity to contact us via a contact form that we provide on our website to submit any questions you may have for us. When you make use of these services, we need you to provide us with a valid email address so that we know who the request came from and for us to be able to respond to it. Alternatively, you can get in touch by sending us an email. In this case, the personal data you transmit by email will be stored by us.

The data processing we undertake for the purpose of establishing contact is done in accordance with Art. 6 No. 1 (f) GDPR. If we establish contact for purposes of concluding or fulfilling a contract, the additional legal basis for data processing is Art. 6 No. 1 (b) GDPR.

Unless we have a legal entitlement or obligation for further processing, the personal data collected by us will be deleted after the purpose for this has been achieved.

c. Myra Security

To protect the security of our users, all traffic flows are checked and filtered by our service provider Myra Security GmbH before accessing our website. Myra Security GmbH offers a secure, certified security-as-a-service platform for the protection of digital business processes. This is how we guarantee the availability of our website and protect our infrastructure from attacks by criminals, botnets or other malware. Myra Security GmbH monitors, analyzes and filters harmful internet traffic before virtual attacks cause real damage. By analyzing each call, the data is protected against unauthorized access. This filtering does not restrict our users when using our website.


d. When using the payment function

Our website offers you the opportunity to make payments.
In order to make a payment, it is necessary that the required payment information is forwarded to the payment service provider of your choice (e.g. to the credit card institute when selecting the payment method "credit card").
Data processing for the purpose of payment is carried out in accordance with Article 6 (1) point b) GDPR or, if the payment is intended for the claim of a third party, in accordance with Article 6 (1) point f) GDPR.
The personal data required for the execution of a payment will be deleted after fulfillment of the purpose, unless we are legally entitled or obliged for further processing.

5. Disclosure of data


We will only pass on your personal data to other companies of the EOS Group or other service providers (e.g. payment service providers) if:


Your personal data will never be transferred to a third party for purposes other than those listed here.



6. Cookies


We use cookies on our website. Cookies are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone etc.) when you visit our website. A cookie is primarily used to store information about a user during or after his visit within our portal. The stored information may include, for example, the language settings on a website. Cookies do not harm your device and do not contain viruses, Trojan horses or other malware.

The cookie stores information that is particular to each specific device that is used. However, this does not mean that your identity is immediately revealed to us.

The use of cookies serves to make the use of our offer more pleasant for you. For example, we use so-called session cookies in order to recognize which entries and settings you have made (e.g. language selection) so that you do not have to enter them again. These cookies are deleted at the latest after a user has left our portal and closed his browser.

The data processed by cookies are required for the purposes mentioned in order to safeguard our legitimate interests as well as those of third parties in accordance with Art. 6 (1) No. 1 (f) GDPR.

Most browsers accept cookies automatically, but you can configure your browser so that cookies are never stored on your computer or so that you are always notified before a new cookie is created. However, if you disable cookies entirely, you may not be able to use all the features of our website.

Name Application Session Cookie Reverse Proxy Session Cookie Reverse Proxy Session Cookie Cookie Banner Chat Session Cookie Reverse Proxy Session Cookie
Purpose Application Session Load Balancer Session Traefik Load Balancer Session UI Elemente verstecken Chat Session Load Balancer Session
Cookie Name JSESSIONID lb_route _xxxxx spot_cookieBarShow dmChatSessionId SERVERID
Cookie Runtime Session Session Session 1 Year Session Session


7. Analysis tools


We use the tracking tools listed below on the basis of Art. 6 (1) No. 1 (f) GDPR. The aim of using these tracking tools is to ensure that our website meets the relevant requirements and is continually improved. We also use these tracking tools to statistically record the use of our website and evaluate it for the purpose of optimising our range of services for you. These interests are to be regarded as legitimate within the meaning of the aforementioned provision.

Information on the respective data categories and purposes of data processing can be found in the information under the corresponding tracking tools in this section.


The provider of this website uses the services of etracker GmbH, Hamburg, Germany ( to analyse usage data. No cookies are used in this process. The data generated with etracker is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject to strict German and European data protection laws and standards. In this regard, etracker was checked, certified and awarded with the ePrivacy seal data protection seal of approval.
The data is processed on the legal basis of Art. 6 Section 1 lit f (legitimate interest) of the EU General Data Protection Regulation (GDPR).Our legitimate interest is the optimization of our online offer and our website. As the privacy of our visitors is very important to us, etracker anony-mizes the IP address as early as possible and converts login or device IDs into a unique key with which, however,no connection to any specific person can be made with. etracker does not use it for any other purpose, combine it with other data or pass it on to third parties. You can object to the outlined data pro-cessing at any time provided it is related to your person. Your objection has no detrimental consequences for you.

Further information on data protection with etracker can be found here.


8. Rights of data subjects


You have the right:


9. Right to object


If your personal data is processed on the basis of legitimate interests in accordance with Art. 6 (1) No. 1 (f) GDPR, you have the right to file an objection against the processing of your personal data in accordance with Art. 21 GDPR, provided that there are reasons for this arising from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right to object, which will be implemented by us without your needing to cite a particular situation.

If you would like to exercise your right of withdrawal or objection, please send an email to DPO-EOS@EOS-AREMAS.COM


10. Data security


For visits to our website, we use the popular SSL (Secure Socket Layer) process in conjunction with the highest level of encryption that your browser supports. This is usually a 256-bit encryption - but if your browser does not support 256-bit encryption, we'll use 128-bit v3 technology instead. A closed key or padlock icon in the bottom status bar of your browser indicates that transmission of an individual website page is encrypted.

We also use appropriate technical and organisational security measures to protect your data against accidental or intentional manipulation, par-tial or total loss, destruction or unauthorised access by third parties. We are continuously improving our security measures to keep up with technological developments.


11. Currency of and changes to this privacy policy


This privacy policy is currently valid and was last updated in May 2018.

We may need to make changes to this privacy policy as a result of further improvements to our website and the services offered thereby or due to changes in legal or regulatory requirements. The latest version of this privacy policy can at any time be accessed on and printed from our website at

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